Family Law Barrister in Huddersfield
Terms and Conditions
Every effort has been made to ensure that all the information and commentary set out on this website is accurate and up to date. However, it is provided for information purposes only and no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Jane Sisson-Pell.
It is not legal advice to you or to any other person on any particular issue or any particular case. Every case is unique. Therefore, you are strongly advised to obtain personal legal advice and you must not to rely on the information or commentary on this website. It is no substitute for specific, personal advice from a lawyer, about a particular case or a particular issue.
Jane Sisson-Pell’s Complaints Policy
My aim is to give all my clients a good service at all times. However if you have a complaint please let me know as soon as possible, by telephone or in writing. I will deal with your complaint promptly and I will treat your complaint as confidential, although I may discuss it with other barristers or officials from the Bar Standards Board for their advice. I will not reveal your name to others, unless I am setting up mediation or arbitration.
If you indicate that you are not happy with my telephone or written response you may ask for mediation or arbitration or, if you fall within their jurisdiction, you may make a formal complaint to the Legal Ombudsman, the independent complaints handling body for complaints about lawyers. Please note that the Legal Ombudsman, has time limits in which a complaint must be raised with them. The time limits are:
a) Six years from the date of the act/omission
b) Three years from the date that the complainant should reasonably have known there were grounds for complaint (if the act/omission took place before the 6 October 2010 or was more than six years ago)
c) Within six months of the complaint receiving a final response from their lawyer, if that response complies with the requirements in rule 4.4 of the Scheme Rules (which requires the response to include prominently an explanation that the Legal Ombudsman was available if the complainant remained dissatisfied and the provision of full contact details for the Ombudsman and a warning that the complaint must be referred to them within six months).
The Ombudsman can extend the time limit in exceptional circumstances. I will not usually deal with complaints that fall outside of the Legal Ombudsman’s time limits. They can be contacted at:
PO Box 6806,
Telephone number: 0300 555 0333
If you are not my client and are unhappy with the outcome of my investigation then please contact the Bar Standards Board at:
Bar Standards Board
Professional Conduct Department
289-293 High Holborn
Telephone number: 0207 6111 444